Returns & Exchanges

At SANSI, we stand behind the quality of our home lighting and decor products, offering a 30-day hassle-free return window for all items in their original packaging. We are dedicated to ensuring your home shines perfectly with every purchase you make.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack the items in their original SANSI packaging, ensuring all hardware, manuals, and protective padding are included to prevent damage during transit.

3

Ship the Item

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing